Return Policy:
At K.L. Perrins Clinical, we value your satisfaction and strive to provide you with high-quality products. We understand that occasionally, you may need to return a product. Please review our return policy below:
- Eligibility:
- We accept returns of unopened and unused products only.
- The product must be in its original condition, and documentation.
- Timeframe:
- Returns must be initiated within 14 days from the date of the original order.
- After the 14-day period, we regret to inform you that we cannot accept returns or provide refunds.
- Return Process:
- To initiate a return, please contact our customer service team via e-mail at klperrinsclinical@gmail.com to request a Return Merchandise Authorization (RMA) number.
- Once you receive the RMA number, securely package the product, including all original components, and clearly mark the RMA number on the outside of the package.
- Send the package back to our designated return address within 14 days of receiving the RMA number.
- Return Shipping Costs:
- The buyer is responsible for all return shipping costs, including any customs duties, taxes, or fees associated with the return shipment.
- We recommend using a trackable shipping method to ensure the safe and timely delivery of the returned product.
- Inspection and Refund Process:
- Upon receiving the returned product, our team will inspect it to verify its condition.
- If the product meets the eligibility criteria mentioned in section 1, we will process the refund.
- Refunds will be issued using the original payment method within 7-10 business days after the product’s inspection.
- Exclusions:
- We do not accept returns for products that have been opened, used, or damaged.
- Certain products, such as personalized or perishable items, are non-returnable unless they arrive damaged or defective.
- Damaged or Defective Products:
- If you receive a damaged or defective product, please contact our customer service team within 48 hours of receiving the item.
- We will guide you through the return process and cover the return shipping costs for damaged or defective items.
Privacy Policy for K.L. Perrins Clinical Online Store
Effective Date: 06/07/2023
At K.L. Perrins Clinical, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit our online store. By accessing or using our website, you signify your acceptance of this Privacy Policy.
- Information We Collect
1.1 Personal Information: We may collect personal information, such as your name, email address, phone number, billing and shipping address, and payment details when you place an order on our online store. This information is necessary for us to process your order and provide you with our products and services.
1.2 Log Data: When you visit our website, our servers automatically record certain information, such as your IP address, browser type, referring/exit pages, and the pages you visit. This information is used for analyzing trends, administering the site, and gathering demographic information.
1.3 Cookies and Similar Technologies: We may use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us improve the performance and usability of our site. You have the option to disable cookies through your browser settings, but please note that this may affect the functionality of our website.
- Use of Information
2.1 Personal Information: We use your personal information to process and fulfill your orders, communicate with you about your purchase, provide customer support, and improve our services. We may also use your information to send you promotional offers, newsletters, or updates about our products and services, but you can opt out of these communications at any time.
2.2 Log Data and Cookies: We use log data and cookies to analyze trends, track user activities, and gather demographic information to improve our website’s functionality and user experience. This data helps us understand how visitors interact with our site, which pages are visited most frequently, and how we can enhance our offerings.
- Data Sharing and Disclosure
3.1 Service Providers: We may engage third-party service providers to perform various functions on our behalf, such as processing payments, shipping orders, and analyzing data. These service providers have access to your personal information only to the extent necessary to perform their duties and are obligated not to disclose or use it for any other purpose.
3.2 Legal Compliance: We may disclose your personal information if required by law, regulation, or legal process, or if we believe it is necessary to protect our rights, property, or safety, or that of others.
- Data Security
We employ industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
- Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of those websites before providing any personal information.
- Children’s Privacy
Our online store is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with their personal information, please contact us immediately, and we will take steps to remove that information from our systems.
- Updates to the Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time. The updated version will be indicated by the “Effective Date” at the beginning of this policy. We encourage you to review this Privacy Policy periodically for any changes.
- Contact Us
If you have any questions or concerns
